When buying a used car, it is important that you choose a dealer you feel you can trust and feel comfortable doing business with.
Statistics have shown that the average used car buyer spends up to 11 hours online researching the car they want to buy – but how long do they spend looking at who and where to buy it from?
My Car Credit take a look at five important factors to consider when choosing the right used car dealer:
Does the dealer have a strong online presence?
A good website will provide key information to you as the buyer. Take a good look around the website, is it easy to browse? does it reflect the dealer’s brand as established and reputable? Are the images of the cars clear? Is there a detailed list of features and specifications for each car?
Social media platforms will also allow you to gauge an understanding of customer service levels and view interaction between staff and customers.
Have you read the dealer’s reviews?
Reviews can provide a feel for the overall quality of the dealership as well as providing valuable insight into previous customer’s experiences. The fact the dealer is comfortable asking for reviews indicates they are passionate and confident about customer service.
Reviews can often be found on a dealer’s website, failing that try typing the dealers name into a search engine followed by the word ‘reviews’.
How long has the dealer been trading for?
Selling used cars can be a tough business, many used car dealers come and go. Think about if you experience any issues with your car and it was under warranty, would you expect the dealer to still be trading in 12 months’ time? It is usually safer to choose a well established used car dealership that has been trading for many years.
Is the dealer a member of any industry recognised associations?
All reputable dealers should display a trade association member logo.
Examples of associations to look out for are (FCA) ‘Financial Conduct Authority, ‘Institute of the Motor Industry’ or ‘Retail Motor Industry Federation’.
What aftercare would be available to you?
Does the dealer provide good aftercare services that you may require in the future? For example car servicing, MOT and car repairs.
My Car Credit recognise the concerns presented to customers looking for a used car, which is why we have our own network of approved ‘My Car Dealers’
All My Car Dealers have been vetted by us for their status with the Financial Conduct Authority (FCA), for their financial stability and customer service standards. With access to over 100,000 vehicles available you can be assured that choosing your used car through My Car Dealers will provide you with the best choice of cars, the best car buying experience and an excellent after-sale service.
Our featured ‘My Car Dealer’ this month is Mike Brewer Motors
Boasting two impressive dealerships in Sheffield and Luton, Mike Brewer Motors has over 650 quality, nearly new and used vehicles in stock at some of the most competitive prices in the UK. They pride themselves on their customer service and relaxed hassle – free approach. Mike Brewer Motors are also an RAC Buy Sure Approved Dealer, which means all their vehicles go through an 82 point vehicle preparation check as standard, allowing you to buy with total confidence. You can also take advantage of their free delivery service anywhere in mainland UK.
Why not head over to their website and take a look? From your first car, to your dream car, we are sure Mike Brewer Motors can help!
We hope this helps you in your search for the perfect used car – please feel free to get in touch if you need any advice or guidance.