Will my dealer repair or replace the faulty car I bought?

Car mechanic checks over faulty car bought on finance

When you buy a new or used car, the last thing you want is for something to be wrong with your vehicle. However, this does unfortunately happen from time to time, and it’s best to know where you stand if anything should go wrong. Thankfully, there are guidelines in place – The Consumer Rights Act of 2015 – protecting you as the customer.

So, if you are experiencing issues that prevent your new car from operating as it should – you are legally entitled to have the car fixed or refunded. However, it’s important to be 100% sure that your situation falls within the remit of the guidelines. Here’s everything you need to know:

What is the Consumer Rights Act of 2015?

The Consumer Rights Act of 2015 was introduced in October 2015 and applies to any new or used car bought from a vehicle trader. This includes cars bought from a car dealership franchise and independent garage, but importantly not those bought privately via an individual or at a car auction.

This piece of legislation outlines the main criteria under which a car can be returned by you to receive a full refund. When you buy a car from a franchise or dealership: it must be of ‘satisfactory quality’, be sold ‘as described’ and be ‘fit for purpose’. If there is any breach of these conditions you can return the car within 30 days and receive a full refund. This includes any fault to the vehicle which has not been caused by you during that 30-day period time.

If there is a fault with your car, and it occurs after this 30-day period but before you have had ownership of the vehicle for more than six months, the vehicle trader must correct the fault. If they are unable to fix the vehicle, you can then return the car (note: the refund will however consider any use of the car up to this point).

In both cases, a replacement may also be a viable option. So, if you buy a car and really like the model, it might be more beneficial to ask the dealer for a replacement of the same model as opposed to pushing for a refund.

What counts as a fault with your vehicle?

This is where things get slightly more complicated. The basics of the matter is that anything which prevents your car from operating properly is a fault. For example, your engine cutting out, your windows not working or something wrong with the wheel axis, are all considered major faults. This would entitle you to a full refund.

If there are lesser issues, such as the seats not being able to be adjusted, the headlight bulb ceasing to work, or a problem with air conditioning (that was not specified on your purchase of the vehicle) your dealer is obliged to fix them. However, these issues do not entitle you to a refund.

Should there be any debate between parties over whether a fault is major or minor – we advise seeking legal advice and/or support.

How do you go about returning a car or having it repaired?

The first thing to do is make sure your complaint is recognised. ‘Recognised’ simply means calling up your dealer directly and informing them of the major or minor faults with the vehicle. This is standard protocol and gives you the reassurance that they know of your complaint. To back this up, you should always put your case in writing as well, this can be via email or post. We recommend email as the communications between you and the dealer are recorded and can be used for any legal procedures, if necessary.

If you have bought a car on finance, you follow exactly the same procedure but (depending on circumstances) the dealer will contact your finance lender on your behalf. To safeguard yourself, it’s always best to ask to be kept aware of these communications (via CC). You can also follow up with the finance lender yourself, if you wish.

When you buy a new or used car, the last thing on your mind is the possibility of something going wrong with the vehicle. In the unfortunate case that this does happen, it’s always best to know your options and have a good understanding of The Consumer Rights Act of 2015.

Representative APR 8.9%

Evolution Funding Ltd T/A My Car Credit

My Credit Rating

Excellent

  • You are a home owner
  • You have been on the electoral role for a long period of time
  • You have current credit arrangements and mortgage with no defaults
  • You have no CCJs, credit arrears or missed payments
  • You rarely apply for credit
  • You are employed or self-employed

Good

  • You are on the electoral role
  • You are a home owner or long standing tenant
  • You have a stable employment history
  • You have current credit arrangements with occasional missed payments
  • You have no CCJs

Fair

  • You are or have recently been on the electoral role
  • You may have recently changed address
  • You may have occasional missed payments
  • You may have an old CCJ
  • You may have regularly applied for credit

Poor

  • You may have had frequent changes in address
  • You may not be traceable on the voters roll
  • You may have exceeded credit card limits
  • You may have missed payments on current agreements
  • You may have had a CCJ in the past

Bad

  • You may not be traceable on the voters roll
  • Your credit cards are over their limits
  • You have recent CCJs
  • You may have been refused credit elsewhere
  • You may be in a debt management plan
£

X monthly repayments of
£X

Typical rate

Loan amount

Total payable

X% APR*

£X

£X

*for illustration purposes only

No impact on your credit score*

Representative Example

Borrowing £7,500 at a representative APR of 8.9%, annual interest rate (fixed) 8.86%, 47 monthly payments of £184.94 followed by 1 payment of £194.94 (incl. estimated £10 option to purchase fee), a deposit of £0.00, total cost of credit is £1,387.12, total amount payable is £8,887.12.

Evolution Funding Limited, trading as My Car Credit, is a credit broker and not a lender.

Please ensure you can afford the repayments for the duration of the loan before entering into a credit agreement.

*Initial application is a soft search. Should you progress, some lenders may perform a hard search on your credit file.

Require more help?

Got a question you can’t find the answer to, or need some advice and guidance around taking out car finance? Our Car Credit Specialists are friendly, experienced, and here to help so get in touch today!

Scammers: How to Avoid Rogue Vehicle Traders

Man signs finance agreement with rogue vehicle trader

Buying a car is a major commitment and the last thing you want to do is end up on the losing end of a bad deal. In case you haven’t seen the countless television shows and films that we have, not every vehicle trader can be trusted. So, we’ve come up with a checklist of things to do before you sign on the dotted line.

Do your research

The is the absolute-must of purchasing a car – the more online research you do before stepping onto a forecourt, the more chance you have of driving off it with a quality car! The first thing you want to be checking is their website, you should have good nosy around and make sure the website all works – a broken or disorganised website could indicate a broken or disorganised vehicle trader.

Also, make sure that there is plenty information on every car they have listed (e.g. a detailed specification, record of mileage, any minor damages)… essentially, the more detailed the car info, the less they have to hide.

It’s also worth checking out their social media platforms – if there are any unsavoury conversations in the comments section then you’ll know that their customer service isn’t up to scratch.

Check for reviews

It’s vital that you check a dealership’s reviews, they’ll give you a very good understanding of customer-facing experiences with said dealership and any issues after purchase. If people have had a bad experience with a dealership, you can be sure that they will have left a scathing review online. If you can’t find any reviews or testimonials, that is a big no-no – every car dealer in the country will put their reviews up online, it’s just basic salesmanship.

Also, if there are very few reviews for a relatively big dealership or loads of reviews for a small one, be wary – it could mean that reviews have been deleted or fake ones have been added to create a more positive appearance.

When you’re there

Always (and we mean always) ask to test drive the car before buying it – this is the only way to give you some reassurance that the car they are selling to is in the condition they say it is. Be wary of them asking you to drive another car in the same model, especially if the prices are different.

Ask for the MOT certificate and service history, and make sure all the details are correct. Also, take a good look at the V5 registration document, especially looking for any misspellings or slightly vague information.

If you don’t know much about cars, you should take somebody with you. A car salesman’s best skill is pretty much in the title – they are primarily good at selling stuff!

After the forecourt

To be 100% sure that you are getting a good deal on a car you’re about to buy, perform your own private history check online. This will tell you of any dodgy business, such as the car being stolen, having been in an accident, the correct mileage or if it has any outstanding finance. There are lots of companies that will do this and whilst it might set you back a few quid, it’s definitely worth it – especially if you’re making a big investment.

Just like Harry Wormwood in Matilda and Joey O’Brien in Cadillac Man, there are dodgy vehicle traders out there, people! The best way to guard against this is to do all the possible research that you can before you even take a step onto a forecourt, and to make sure you have verified everything before you make a purchase. We hope our checklist will help you to do just that!

My Car Credit is committed to providing trustworthy services for anyone looking to buy a new or used car. Our network of ‘My Car Dealers’ have been vetted by us for their customer service standards, after-sale service and their affiliation with the Financial Conduct Authority (FCA) to make sure you get the best car buying experience. With a vast selection of quality used vehicles available, all that’s left is for you to do is find the perfect car.

Representative APR 8.9%

Evolution Funding Ltd T/A My Car Credit

My Credit Rating

Excellent

  • You are a home owner
  • You have been on the electoral role for a long period of time
  • You have current credit arrangements and mortgage with no defaults
  • You have no CCJs, credit arrears or missed payments
  • You rarely apply for credit
  • You are employed or self-employed

Good

  • You are on the electoral role
  • You are a home owner or long standing tenant
  • You have a stable employment history
  • You have current credit arrangements with occasional missed payments
  • You have no CCJs

Fair

  • You are or have recently been on the electoral role
  • You may have recently changed address
  • You may have occasional missed payments
  • You may have an old CCJ
  • You may have regularly applied for credit

Poor

  • You may have had frequent changes in address
  • You may not be traceable on the voters roll
  • You may have exceeded credit card limits
  • You may have missed payments on current agreements
  • You may have had a CCJ in the past

Bad

  • You may not be traceable on the voters roll
  • Your credit cards are over their limits
  • You have recent CCJs
  • You may have been refused credit elsewhere
  • You may be in a debt management plan
£

X monthly repayments of
£X

Typical rate

Loan amount

Total payable

X% APR*

£X

£X

*for illustration purposes only

No impact on your credit score*

Representative Example

Borrowing £7,500 at a representative APR of 8.9%, annual interest rate (fixed) 8.86%, 47 monthly payments of £184.94 followed by 1 payment of £194.94 (incl. estimated £10 option to purchase fee), a deposit of £0.00, total cost of credit is £1,387.12, total amount payable is £8,887.12.

Evolution Funding Limited, trading as My Car Credit, is a credit broker and not a lender.

Please ensure you can afford the repayments for the duration of the loan before entering into a credit agreement.

*Initial application is a soft search. Should you progress, some lenders may perform a hard search on your credit file.

Require more help?

Got a question you can’t find the answer to, or need some advice and guidance around taking out car finance? Our Car Credit Specialists are friendly, experienced, and here to help so get in touch today!

Our Guide to Selecting a New Car

Alloy wheel Subaru car for sale in used car dealership

Your car is something you’ll come to rely upon near-enough every day for several years, so buying a new model is a big commitment. There is a vast range of options available on the market today and, as long as you know what you’re looking for, it should be a fun and exciting experience. We’ve designed this guide with all the information you’ll need to put you in the (right) driving seat!

Do I need a new car?

This is the first thing you should ask yourself. Put simply, new cars are expensive and you need to be sure that you’re buying it for a reason. Buying a new model is an investment, so you need to make sure that you’re prepared to have the car for some years to validate your purchase. This is mainly since the car depreciates in value considerably within its first few years. However, the warranties and surety of quality that you get with a new car are often seen as good reasons for purchasing.

What car should I buy?

Ultimately your car should be suited to your circumstances. Here are some crucial factors to consider:

Usage: Your mileage is the most important thing to consider when you buy a new car. If you know your mileage is going to be high, a fuel-efficient model is the priority. You may also want to consider a slightly larger engine. On the other hand, if your mileage is lower (e.g. for driving around town) then a smaller model will be cheaper and more appropriate to your needs.

Number of seats: If you have four regular passengers in the car, a two-seater is immediately ruled out. On the other hand, a seven-seater would be excessive. You ultimately need to consider the comfort of your passengers as well yourself.

Boot space: Many people see a larger boot as being a priority exclusively to families. However, this is not true. It’s important to consider how much you travel and hobbies that require equipment too.

What other factors are there?

There are various immediate practicalities when you buy a new car (i.e. number of seats, car type) but there are also some long-lasting factors you should consider:

Fuel: You may love all the specifications of a car and then find out it’s far too expensive to run. Make sure you check the rough costs of running the car you want via a fuel consumption tool.

Tax: Every car has to pay a road tax but depending on the CO2 emissions this can vary from model to model. It’s important to know what band your car sits in using the GOV website before purchase.

Insurance: This is probably the most important factor that can easily get forgotten when you’re buying a new car. Insurance is determined by many factors such as the car’s 0-60mph, horsepower, model type (e.g. sport versus people mover); insurance can often be one of the most expensive mistakes to not look into.

Haggle, always

Last, and by no means least, you should always haggle when it comes to buying a new car. The most important part of this is doing your research. Here are some things you should know before you step into the dealership:

  • Have a good understanding of the model, engine and specifications you want and what you should be paying.
  • The price on the window screen is always a starting point.
  • Always be prepared to walk away. It puts you in a stronger position and you don’t lose anything.

Also, remember: When you’re haggling you have to be reasonable. If you present a ludicrous offer to the dealership on your perfect car, you’re hindering your chances of securing a purchase.

Ready to buy a new car?

If you’ve considered all of the factors concerning your new car and you feel ready to make a purchase, the last thing to consider is your car finance. My Car Credit have a panel of trustworthy lenders that will be happy to discuss your purchase. Start your journey with an application with us today!

Representative APR 8.9%

Evolution Funding Ltd T/A My Car Credit

My Credit Rating

Excellent

  • You are a home owner
  • You have been on the electoral role for a long period of time
  • You have current credit arrangements and mortgage with no defaults
  • You have no CCJs, credit arrears or missed payments
  • You rarely apply for credit
  • You are employed or self-employed

Good

  • You are on the electoral role
  • You are a home owner or long standing tenant
  • You have a stable employment history
  • You have current credit arrangements with occasional missed payments
  • You have no CCJs

Fair

  • You are or have recently been on the electoral role
  • You may have recently changed address
  • You may have occasional missed payments
  • You may have an old CCJ
  • You may have regularly applied for credit

Poor

  • You may have had frequent changes in address
  • You may not be traceable on the voters roll
  • You may have exceeded credit card limits
  • You may have missed payments on current agreements
  • You may have had a CCJ in the past

Bad

  • You may not be traceable on the voters roll
  • Your credit cards are over their limits
  • You have recent CCJs
  • You may have been refused credit elsewhere
  • You may be in a debt management plan
£

X monthly repayments of
£X

Typical rate

Loan amount

Total payable

X% APR*

£X

£X

*for illustration purposes only

No impact on your credit score*

Representative Example

Borrowing £7,500 at a representative APR of 8.9%, annual interest rate (fixed) 8.86%, 47 monthly payments of £184.94 followed by 1 payment of £194.94 (incl. estimated £10 option to purchase fee), a deposit of £0.00, total cost of credit is £1,387.12, total amount payable is £8,887.12.

Evolution Funding Limited, trading as My Car Credit, is a credit broker and not a lender.

Please ensure you can afford the repayments for the duration of the loan before entering into a credit agreement.

*Initial application is a soft search. Should you progress, some lenders may perform a hard search on your credit file.

Require more help?

Got a question you can’t find the answer to, or need some advice and guidance around taking out car finance? Our Car Credit Specialists are friendly, experienced, and here to help so get in touch today!

Buy Don’t Lease: The Benefits of Owning a Car

couple sat next to each other enjoying the benefits of owning a car

Having a car is a vital part of modern life. A lot of us drive daily and rely on our vehicles to do almost everything. In recent years, leasing has become a popular way of obtaining a car, but is it any better than buying or financing your next car? What are the benefits of owning a car? Here are our two cents on the debate.

Leasing a car

You can think of leasing like renting – you make monthly payments which give you use of the car until you are ready to give the car back.

Pros

  • You get newer models of a car that you might not be able to buy otherwise.
  • You make smaller repayments than when you buy a car.
  • You can change the car you drive (hassle-free) every few years.
  • You get tax advantages if the car is being driven for business purposes.

Cons

  • There are mileage restrictions that form part of your lease contract if exceeded these will incur an additional fee.
  • You end up paying more than what the car is worth, as you lease it during a period of rapid depreciation.
  • You are committed to completing the whole length of the loan.
  • You must return the vehicle in showroom condition – that means no alterations and no accidental stains or scuffs. Any changes will incur an additional fee.
  • Your car insurance will be higher.

Leasing is a good option for those that aren’t concerned about owning a car but would prefer to drive a new model every few years.

Buying a car

Buying a car is where you purchase a vehicle outright without any agreement or contract in place.

Pros

  • You can make any changes to the model (aesthetic or mechanic) that you see fit.
  • In the long run, it is the cheapest way to buy a car.
  • There are no mileage restrictions.
  • The car is a financial asset and you can sell it at any time.
  • Owning a car gives you the freedom to do what you want with it.

Cons

  • You have less protection than the consumer rights that come with a finance agreement.
  • You must pay a lump sum for the car in one go.
  • Your car loses value as it depreciates, losing around 60% of its value in the first three years.

Put simply, buying a car is a good option for those that can afford it and want the freedoms that come with upfront ownership.

Financing a car

Financing the purchase of your car is a great way of getting ownership of the vehicle without making one lump sum payment.

Pros

  • Financing allows you to spread the cost of a car and make affordable monthly payments throughout your agreement.
  • Making regular monthly repayments on a finance agreement is a great way to improve your credit score and prove your financial responsibility.
  • You have the option of owning your car at the end of your agreement.

Cons

  • The monthly payment can be higher than a lease option.
  • You can end up paying more than what the car is worth if you take on the wrong finance option.
  • Some finance agreements have restrictions on how you can use the vehicle.

There is no right and wrong when it comes to getting a car. We understand that it depends on any number of individual circumstances. Leasing is an affordable option for those that aren’t concerned with owning their vehicle. Buying outright requires the upfront cash but it does give you outright ownership and allows you the most freedom. Financing is a great option for people that want to own their vehicle but don’t want to make one large payment. If you’re looking at potential finance options for your next vehicle, why not get in touch with our team here at My Car Credit – our specialist advisors would love to hear from you.

Representative APR 8.9%

Evolution Funding Ltd T/A My Car Credit

My Credit Rating

Excellent

  • You are a home owner
  • You have been on the electoral role for a long period of time
  • You have current credit arrangements and mortgage with no defaults
  • You have no CCJs, credit arrears or missed payments
  • You rarely apply for credit
  • You are employed or self-employed

Good

  • You are on the electoral role
  • You are a home owner or long standing tenant
  • You have a stable employment history
  • You have current credit arrangements with occasional missed payments
  • You have no CCJs

Fair

  • You are or have recently been on the electoral role
  • You may have recently changed address
  • You may have occasional missed payments
  • You may have an old CCJ
  • You may have regularly applied for credit

Poor

  • You may have had frequent changes in address
  • You may not be traceable on the voters roll
  • You may have exceeded credit card limits
  • You may have missed payments on current agreements
  • You may have had a CCJ in the past

Bad

  • You may not be traceable on the voters roll
  • Your credit cards are over their limits
  • You have recent CCJs
  • You may have been refused credit elsewhere
  • You may be in a debt management plan
£

X monthly repayments of
£X

Typical rate

Loan amount

Total payable

X% APR*

£X

£X

*for illustration purposes only

No impact on your credit score*

Representative Example

Borrowing £7,500 at a representative APR of 8.9%, annual interest rate (fixed) 8.86%, 47 monthly payments of £184.94 followed by 1 payment of £194.94 (incl. estimated £10 option to purchase fee), a deposit of £0.00, total cost of credit is £1,387.12, total amount payable is £8,887.12.

Evolution Funding Limited, trading as My Car Credit, is a credit broker and not a lender.

Please ensure you can afford the repayments for the duration of the loan before entering into a credit agreement.

*Initial application is a soft search. Should you progress, some lenders may perform a hard search on your credit file.

Require more help?

Got a question you can’t find the answer to, or need some advice and guidance around taking out car finance? Our Car Credit Specialists are friendly, experienced, and here to help so get in touch today!

What Is A Nearly New Car and Should You Buy One?

alloy wheel of a nearly new car

Many people find the concept of upgrading to a brand new car exciting. Maybe it's the shiny bodywork. Maybe it’s the new car smell. However, if you're put off by the price of a new car, you might want to consider a nearly new car instead. Here's why.  

What is a nearly new car?

This term usually refers to a vehicle that has been on the road for less than two years. Whilst technically speaking the car has been used, you will be the first owner to spend serious time behind the wheel. Often these vehicles have been used as demonstration vehicles, short term rental or courtesy cars. 

Should I be concerned about its previous use?

In a word, no! As with buying any used car, you should do your due diligence and research but you shouldn’t be put off by previous use. A reputable dealer will prepare the car to a high standard, often to a ‘near new’ condition. What’s more, the car has probably been better looked after and maintained than you’d get from a ‘man on the street’! Any reputable dealer should disclose the car’s previous usage as a rental or hire car. 

What are the benefits of a nearly new car?

Competitive price

Unlike a brand new car of the same model, they are much cheaper as they have already experienced a fair percentage of depreciation. Cars depreciate most rapidly in their first year of being on the road. Buying a car that’s got a bit of mileage under its belt is far more wallet-friendly.

Lower mileage

They have usually clocked up low amounts of mileage (usually less than ten thousand miles) so you will be the first person to make extensive use of the vehicle. Cars with high amounts of mileage are far more prone to issues – both small and more extensive.

Original warranty

More often than not, they’ll still be under their original warranty. This safeguards you from any issues with the car after you’ve bought it, offering peace of mind for many. Normally, the manufacturer will take off the amount of time it has been used for and offer you the remainder of the warranty.

Better investment

As the most rapid part of the depreciation process is over, they are better financial assets . This effectively means that you haven’t ‘lost’ the difference between the cost of a brand-new car and what it is worth after this initial depreciation. Most cars lose around 60% of their value in the first three years.

Car finance options

You can get good car finance options. The reason for this is that the vehicle is practically the same as a brand-new model and therefore presents less risk to the lender.

Nearly new cars are well worth some serious consideration if you’re looking for your next vehicle (or perhaps your first) – they present many of the benefits of a brand new car without the large price tag. If you’re ready to get into your next car, we would love to help you find a car finance deal that works for you.

Representative APR 8.9%

Evolution Funding Ltd T/A My Car Credit

My Credit Rating

Excellent

  • You are a home owner
  • You have been on the electoral role for a long period of time
  • You have current credit arrangements and mortgage with no defaults
  • You have no CCJs, credit arrears or missed payments
  • You rarely apply for credit
  • You are employed or self-employed

Good

  • You are on the electoral role
  • You are a home owner or long standing tenant
  • You have a stable employment history
  • You have current credit arrangements with occasional missed payments
  • You have no CCJs

Fair

  • You are or have recently been on the electoral role
  • You may have recently changed address
  • You may have occasional missed payments
  • You may have an old CCJ
  • You may have regularly applied for credit

Poor

  • You may have had frequent changes in address
  • You may not be traceable on the voters roll
  • You may have exceeded credit card limits
  • You may have missed payments on current agreements
  • You may have had a CCJ in the past

Bad

  • You may not be traceable on the voters roll
  • Your credit cards are over their limits
  • You have recent CCJs
  • You may have been refused credit elsewhere
  • You may be in a debt management plan
£

X monthly repayments of
£X

Typical rate

Loan amount

Total payable

X% APR*

£X

£X

*for illustration purposes only

No impact on your credit score*

Representative Example

Borrowing £7,500 at a representative APR of 8.9%, annual interest rate (fixed) 8.86%, 47 monthly payments of £184.94 followed by 1 payment of £194.94 (incl. estimated £10 option to purchase fee), a deposit of £0.00, total cost of credit is £1,387.12, total amount payable is £8,887.12.

Evolution Funding Limited, trading as My Car Credit, is a credit broker and not a lender.

Please ensure you can afford the repayments for the duration of the loan before entering into a credit agreement.

*Initial application is a soft search. Should you progress, some lenders may perform a hard search on your credit file.

Require more help?

Got a question you can’t find the answer to, or need some advice and guidance around taking out car finance? Our Car Credit Specialists are friendly, experienced, and here to help so get in touch today!